Returns & Refunds Policy

At Tailswell, we take great care in thoughtfully sourcing, creating, and packaging our products. As a small business offering natural pet products, we appreciate your understanding of our policies.

All Sales Are Final. We do not accept returns or exchanges. All sales are final.

Due to the nature of our products, including natural wood chews, rope toys, herbal preparations, and other pet wellness items, we cannot accept returned merchandise.

Every dog is an individual, with unique preferences, chewing habits, and interests. We cannot guarantee that every dog will enjoy or engage with every product. A dog’s lack of interest, preference, or change in chewing habits does not qualify for a refund, return, or exchange.

We encourage customers to carefully review product descriptions and select items appropriate for their individual dogs before purchasing.

Damaged, Defective, or Incorrect Items

We carefully inspect and package every order. If your order arrives damaged, defective, or incorrect, please contact us at info@tailswell.com within 7 days of delivery, including your order number, a description of the issue, and photographs when applicable.

We will review the situation and work toward an appropriate resolution.

Natural Product Variations

Many of our products are made from natural materials. Variations in color, texture, shape, size, and appearance are normal and part of what makes each item unique. These natural characteristics are not considered defects.

Order Cancellations

Orders may only be canceled before they have been processed or prepared for shipment. Once processing has begun, cancellations cannot be guaranteed.

Questions?

We’re always happy to help you make an informed purchase. If you have questions about a product before ordering, please reach out to info@tailswell.com.

Thank you for supporting Tailswell and our commitment to thoughtfully selected, natural products for dogs.